The product is defective or faulty due to hardware issues (after return and inspection).
You received the wrong BOOX device — we will refund you fully once the return is confirmed.
You cancel your order before it ships. Orders already dispatched can’t be canceled, even if tracking is not updated.
⚠️ If you cancel for personal reasons within 30 days and the device is in good condition, you may receive a partial refund, but shipping and customs fees will apply.
When Will I Receive My Refund?
Once your return is inspected and approved, we’ll process your refund within 7 business days. You will receive an email confirming if your refund is approved or declined.
When Will I Get a Partial Refund?
Partial refunds may apply in these cases:
Unopened & complete items: Full value minus return shipping.
Opened or used items: Restocking fee deducted.
Missing accessories or parts: Cost of missing items plus restocking fee deducted.
Need Help?
If you have more questions about returning a BOOX device in New Zealand or our refund process, 👉 Contact our Support Team or read the full Return & Refund Policy for NZ customers.