FAQ 

Why Was My Return Request Rejected?

Your return request may be declined if:

• More than 14 days have passed since you received the product.

• For non-defective BOOX devices, return requests after 30 days are not accepted.

• The device is damaged by the customer (e.g., screen scratches) or lost — we cannot accept returns for these.

📌 For full details, please check our BOOX Return Policy in New Zealand.

Can I Get a Full Refund in New Zealand?

You’re eligible for a full refund if:

• The product is defective or faulty due to hardware issues (after return and inspection).

• You received the wrong BOOX device — we will refund you fully once the return is confirmed.

• You cancel your order before it ships. Orders already dispatched can’t be canceled, even if tracking is not updated.

⚠️ If you cancel for personal reasons within 30 days and the device is in good condition, you may receive a partial refund, but shipping and customs fees will apply.

When Will I Receive My Refund?

Once your return is inspected and approved, we’ll process your refund within 7 business days. You will receive an email confirming if your refund is approved or declined.

When Will I Get a Partial Refund?

Partial refunds may apply in these cases:

• Unopened & complete items: Full value minus return shipping.

• Opened or used items: Restocking fee deducted.

• Missing accessories or parts: Cost of missing items plus restocking fee deducted.

Need Help?

If you have more questions about returning a BOOX device in New Zealand or our refund process,
👉 Contact our Support Team or read the full Return & Refund Policy for NZ customers.