More than 14 days have passed since you received the product.
For non-defective BOOX devices, return requests after 30 days are not accepted.
The device is damaged by the customer (e.g., screen scratches) or lost — we cannot accept returns for these.
📌 For full details, please check our BOOX Return Policy in New Zealand.
The product is defective or faulty due to hardware issues (after return and inspection).
You received the wrong BOOX device — we will refund you fully once the return is confirmed.
You cancel your order before it ships. Orders already dispatched can’t be canceled, even if tracking is not updated.
⚠️ If you cancel for personal reasons within 30 days and the device is in good condition, you may receive a partial refund, but shipping and customs fees will apply.
Once your return is inspected and approved, we’ll process your refund within 7 business days. You will receive an email confirming if your refund is approved or declined.
Partial refunds may apply in these cases:
Unopened & complete items: Full value minus return shipping.
Opened or used items: Restocking fee deducted.
Missing accessories or parts: Cost of missing items plus restocking fee deducted.
If you have more questions about returning a BOOX device in New Zealand or our refund process, 👉 Contact our Support Team or read the full Return & Refund Policy for NZ customers.
📌 Still deciding where to buy Boox in NZ or wondering if this is the right time to buy a Boox tablet in NZ? Reach out before purchasing — we’re here to help ensure you make the right choice.
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